House Clearance Edgware Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Edgware provides house clearance and associated waste collection services to domestic and commercial customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work at your premises, you agree to be bound by these Terms and Conditions.

If you do not agree to any part of these terms, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company means House Clearance Edgware, the service provider.

Customer means any individual, business, or organisation that books or uses our services.

Services means house clearance, office clearance, garden clearance, bulky waste removal, and related waste collection or removal services provided by the Company.

Waste means any items, materials, or refuse that the Customer requests the Company to remove from a property or site.

Property means the premises, building, land, or other location at which the Services are to be carried out.

2. Scope of Services

The Company provides clearance and waste removal services, which may include removing household items, furniture, appliances, garden waste, and general non-hazardous waste. The specific scope of work will be agreed with the Customer at the time of quotation and confirmed in the booking.

The Company reserves the right to refuse to handle or remove any items that fall outside the agreed scope of Services, or which are prohibited under relevant waste regulations, are unsafe to handle, or are not reasonably accessible.

3. Booking Process

3.1 Initial enquiry

Customers may contact the Company by telephone, email, or other advertised methods to request a quotation for Services. The Customer should provide accurate and complete information regarding the type and volume of items to be cleared, the condition of the Property, access arrangements, and any relevant restrictions such as parking or time limitations.

3.2 Quotations

Quotations may be provided based on information supplied by the Customer, photographs, or a site visit. All quotations are given in good faith but are estimates only until confirmed at the time of the clearance. If the volume, type, or weight of Waste differs materially from the information provided, the Company may adjust the price accordingly.

3.3 Acceptance of booking

A booking is accepted when the Customer confirms they wish to proceed with the quoted Services and the Company provides confirmation of the appointment date and time window. Confirmation may be given verbally, by email, or by message. The Company reserves the right to decline any booking at its discretion.

3.4 Access and cooperation

The Customer is responsible for ensuring that the Company has suitable access to the Property at the agreed time. This includes arranging necessary keys, entry codes, parking arrangements, or permissions from building managers or landlords if required. If access is delayed or prevented, this may result in additional charges or the need to reschedule.

4. Pricing and Payment Terms

4.1 Pricing

Prices are generally based on the volume, type, and weight of Waste, the labour required, and any additional services such as dismantling, packing, or special handling. Any congestion charges, parking fees, tolls, or other third-party charges reasonably incurred in carrying out the Services may be added to the final invoice.

4.2 Payment methods

Payment is accepted by cash, bank transfer, debit card, credit card, or other methods as notified by the Company. The Customer must ensure that any payment method used is authorised and valid.

4.3 Time of payment

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the clearance. For business or account Customers, alternative payment terms may be agreed in advance, but in all cases, payment is to be made in accordance with the agreed credit terms.

4.4 Overdue payments

If any payment is not received by the due date, the Company may charge interest on the outstanding amount at the statutory rate permitted under UK law until payment is made in full. The Company also reserves the right to recover any reasonable costs of debt collection, including legal fees.

5. Cancellations, Rescheduling and Delays

5.1 Customer cancellation

If the Customer wishes to cancel or reschedule a booking, they should notify the Company as soon as possible. Where at least 24 hours notice is provided before the scheduled appointment time, no cancellation fee will usually apply. Where less than 24 hours notice is given, the Company reserves the right to charge a reasonable cancellation fee to cover administrative and staffing costs.

5.2 Company cancellation

While the Company endeavours to honour all confirmed bookings, circumstances may arise in which it is necessary to cancel or reschedule, such as vehicle breakdown, staff illness, severe weather, or events beyond the Companys reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and arrange an alternative appointment. The Company will not be liable for any losses arising from such cancellation or rescheduling, other than a refund of any pre-paid amounts for Services not provided.

5.3 Waiting time and access delays

If the Companys team is unable to begin work at the agreed time due to delays caused by the Customer, including lack of access, incorrect address, or inadequate preparation of items, the Company may charge a waiting fee or, where appropriate, reschedule the appointment and charge a call-out fee.

6. Customer Obligations

6.1 Accurate information

The Customer must provide accurate, complete, and up-to-date information when booking Services. This includes declaring any hazardous materials, restricted items, or heavy objects that may require special handling.

6.2 Preparation of items

The Customer should ensure that items for removal are clearly identified and accessible. The Company is not responsible for items removed in error where they were not clearly separated or where instructions were unclear. The Customer is responsible for removing personal or sensitive items from the Waste before the clearance.

6.3 Safety

The Customer must ensure that the Property is safe for the Companys team to work in. This includes informing the Company of any known hazards, structural issues, or health and safety concerns. The Company may withdraw from the Property or refuse to handle certain items if it considers that doing so would pose a risk to health, safety, or the environment.

7. Waste Handling and Legal Compliance

7.1 Duty of care

The Company operates in accordance with applicable UK waste regulations and duty of care requirements. All Waste removed will be transported and disposed of, reused, or recycled at licensed facilities in line with relevant environmental laws.

7.2 Prohibited and hazardous items

The Company is not authorised to handle certain categories of hazardous or specialist waste, including but not limited to asbestos, chemicals, clinical waste, gas cylinders, and certain electrical equipment containing hazardous substances, unless explicitly agreed and properly arranged in advance. The Customer must inform the Company if they believe any such items may be present. The Company reserves the right to refuse to remove any item it reasonably believes to be hazardous or illegal.

7.3 Title and responsibility for Waste

Once the Company has removed Waste from the Property, title to and responsibility for that Waste transfers to the Company, subject to compliance with waste regulations. The Company will ensure that Waste is managed lawfully. The Customer agrees not to request or encourage the Company to dispose of any items unlawfully, including fly-tipping or disposing of Waste at unlicensed sites.

8. Liability and Limitations

8.1 Reasonable care

The Company will take reasonable care when carrying out the Services at the Property. However, minor scuffs, marks, or superficial damage may occasionally occur when removing large or heavy items, particularly in confined spaces or where items must be dismantled. The Customer acknowledges this risk.

8.2 Exclusions of liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, business interruption, loss of data, or loss of opportunity arising out of or in connection with the Services.

The Company will not be liable for any loss or damage where:

Items were not clearly identified or separated as Waste or to be retained.

Damage results from pre-existing defects or weaknesses in the Property or items being moved.

Access is restricted and the Customer has insisted that removal should still proceed.

8.3 Limitation of liability

Subject to clause 8.4, the Companys total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.

8.4 Liability not excluded

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable UK law.

9. Insurance

The Company maintains appropriate insurance cover for its operations. Details of insurance cover are available on request. The Customer remains responsible for maintaining their own insurance in respect of the Property and any items retained.

10. Complaints and Dispute Resolution

10.1 Complaints

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company promptly, providing full details of the issue. The Company will investigate and, where appropriate, seek to resolve the matter, which may include rectifying any problem or offering a partial refund or other remedy at the Companys discretion.

10.2 Time limits

Unless there are exceptional circumstances, the Customer should raise any complaint within 7 days of the Services being carried out. After this period, it may be more difficult for the Company to investigate and address the matter.

10.3 Disputes

If a dispute cannot be resolved directly between the parties, either party may seek to resolve the matter through mediation or the courts in accordance with the governing law clause below.

11. Data Protection and Privacy

The Company may collect and process personal data about Customers in order to provide Services, manage bookings, process payments, and communicate effectively. The Company will handle such data in accordance with applicable data protection laws in the United Kingdom.

The Customer is responsible for ensuring that any personal data they provide is accurate and for notifying the Company of any changes.

12. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is due to events beyond its reasonable control. Such events may include, but are not limited to, extreme weather, natural disasters, accidents, strikes, transport failures, or government restrictions.

In such circumstances, the Company will use reasonable efforts to resume Services as soon as reasonably practicable.

13. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time. Any such changes will take effect when published or otherwise communicated to Customers and will apply to bookings made after that date. For verified advance bookings, the version of the Terms and Conditions in force at the time of booking will normally apply.

14. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or using the Services of House Clearance Edgware, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.